Unexpected or Invalid Content Block Error
Although nothing is visibly affected on your live website, when editing a page or a post, you might see an error over some of the blocks: “This block contains unexpected or invalid content.” This error usually shows up after updating your WordPress theme, plugins, or the WordPress version installed on your website. This can happen […]
Changing your pricing plan
When looking to change the pricing plan or upgrade to the Themes Bundle package, send us your needs at [email protected] and our customer support team will be happy to analyze your particular situation and help you make the switch effortlessly and without paying for more than you need. Once you switched the pricing plan or […]
Deleting your Pixelgrade account
By deleting your Pixelgrade account, you lose access to the products you purchased and the license. This means that you will no longer receive customer support and product updates. If you wish to have your account removed from our systems, email us at [email protected].
Downloading your theme
All the products you purchased from Pixelgrade.com will be listed in your account dashboard under the My Available Themes section. To download the latest version of the theme, all you have to do is click the Download button next to it. If you need help installing it, check out this article.
Getting a refund
All our products come with a 14–days money-back guarantee refund policy on all our products. If you are within that timeframe and want a refund, write us an email at [email protected], and we will get in touch and make it happen. In the case of subscriptions, you will receive two emails informing you that a […]
Changing your account details
Changing your email account You can’t directly change your Pixelgrade account email address from the account dashboard. To do that, you need to email us at [email protected], and we’ll take care of it. Changing your account password By going to the Edit Account section, you can change the password associated with your Pixelgrade account. All […]
Managing invoices
All your purchases come with an invoice that’s automatically generated. You can find your past invoices by logging in to your Pixelgrade account and navigating to the Order History section in your dashboard. Downloading your invoices Next to each invoice, you will see a View Invoice button that opens your invoice in PDF format. You […]
Managing your subscription
To access your subscription settings, navigate to your Pixelgrade account area, and click on the Billing section. Once you’re there, you’ll see details about: 1. Your Active Subscriptions along with details regarding the next billing date, the amount you will be charged, the option to change your payment method, and to cancel your subscription. 2. […]
Adding image galleries to posts and pages
Image galleries are a lovely way to share your pictures with friends, family, and your growing community. An image gallery will display a set of small images attached to a particular post or page. With the new WordPress block editor, you can add and customize your galleries visually and with a few clicks. Let’s get […]
