#Software License
All products sold through this website are released under the GNU Public License version 2.0 (or later). This is so you have the freedom to create something beautiful and share it back with us.
#Refund Policies
We offer a 14–days money-back guarantee refund policy on all of our products. To request a refund, just write us an e-mail at [email protected] and we will get in touch with you regarding the next steps.
In the case of subscription renewals, we’ll send an e-mail letting you know you are scheduled for a payment. If you don’t want your subscription to renew automatically, you can cancel it from your account. If you missed the e-mails and the renewal payment was processed, get in touch with us within 14-days and we’ll guide you further.
Please note that these refund policies apply only to the products bought through Pixelgrade.com. If you have purchased one of our products from a different marketplace (e.g. Envato), we comply with their own refund policies.
#Payments
For payment processing, we use the services of Stripe, and we support all major credit cards. We, Pixelgrade, don’t save your payment details. The payment processor in use handles that securely.
When you pay for a Pixelgrade product, your payment information is securely processed over an SSL connection. All card numbers are encrypted on disk with AES-256 and decryption keys are stored on separate machines by the payment processor service in use at checkout.
Our prices are VAT inclusive and we use universal pricing, meaning you will always pay the advertised price, not more, not less.
#Product Support and Updates
All product purchases entail a license key that allows you to access product updates and reach our product support service.
Pixelgrade’s customer support service covers help with setting up your product and direction on how to use the product as advertised. Pixelgrade’s support service does not cover help with product customization (e.g. custom code) beyond the advertised features.
Each license key grants access to product updates meant to improve products, patch any security issues related to the product, and ensure product compatibility with the latest developments of the platforms it is based on (i.e., WordPress).
Each live website using our products needs to have a valid license key activated for it to be able to access automatic updates and customer support services for that website. Purchasing a single product provides a single license key to access product updates and customer support for one live website. An exception is the Themes Bundle package that comes with a license key for multiple products and the ability to activate it on an unlimited number of sites.
For license keys connected to subscriptions, if the subscription is no longer active the license key will become expired and you will no longer receive product updates and access to customer support for that subscription product. You can still use the purchased product as-it-is.
You can activate license keys on any number of development or staging websites. Only live websites are taken into consideration.
#Changes To Terms and Conditions
You can review the most current version of the Terms and Conditions at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms and Conditions. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.
#Contact Information
Please see this page for contact information.
Questions about these Terms and Conditions should be sent to us at [email protected].
Last updated on May 25th, 2023.