Terms and Conditions

Our products and this website come with the following easy to understand terms and conditions. We recommend that you familiarize yourself with them so we are on the same page.

#License

All products sold through this website are released under the GNU Public License version 2.0 (or later). This is so you have the freedom to create something beautiful and share it back to us.

#Refund Policy

We offer refunds to any unsatisfied customer up to 30 days after the date the purchase was made, no questions asked. If you would like your money back, simply send us an email at contact@pixelgrade.com and provide your order details. Please note that it may take some time to receive the funds back, due to processing delays.

#Payments

This site uses as a payment and order processor the services of FastSpring.com (owned and operated by Bright Market, LLC d/b/a FastSpring).

FastSpring accepts all major credit cards, PayPal, bank transfers and more. They also provide fraud protection services and PCI compliance to ensure your data is as safe as possible. Also FastSpring handles all the tax compliance, including the European Union’s Value-Added Tax (VAT), US state sales and more.

Our prices are VAT inclusive, meaning you will not pay more that the advertised price, but if you have a valid EU VAT ID, the VAT amount corresponding to your country's tax law will be deducted from the advertised price.

#Product Support and Updates

Each purchase (license) grants you access to PixelGrade’s support service, which covers help with setting up your product and direction on how to use the product as advertised. PixelGrade’s support service does not cover help with theme or plugin customization beyond the advertised features. Also each purchase (license) grants you access to product updates meant to keep it secure and working with the latest developments of the platforms it is based on (i.e. WordPress).

This support service and access to product updates are valid for one year from the date of your purchase. You can extend this period by a further year by renewing your license at a 50% discount starting 60 days before your license expiry date. We’ll send you a reminder when it’s time to renew. If your license has expired and you wish to enjoy support and updates, you will need to renew it at the full advertised price of the product.

#Typekit® Fonts

Some of our themes include fonts from Typekit®, a subscription service which allows you to use professionally designed fonts on your website. When you activate your license on a Typekit®-enabled theme, you activate 1 year access to the font(s) we’ve included in your theme. Typekit® themes do not grant you access to the entire Typekit® library, just the font(s) we’ve chosen for each theme.

Because Typekit® is a recurring subscription for us to provide, these themes will require yearly renewal, subject to the same conditions as the renew mentioned above (regarding support and updates). So when renewing a theme license with Typekit® fonts included, this will also mean a further year of support and updates. In the case you do not renew your license, your theme fonts will use fallback free fonts.

#Changes To Terms and Conditions

You can review the most current version of the Terms and Conditions at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

#Contact Information

Please see this page for contact information.

Questions about these Terms and Conditions should be sent to us at contact@pixelgrade.com.

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