What is a subscription?
Everything for sale on our website is purchased as a subscription, except for one time services.
A subscription entitles you to:
- Specialized support from our team of Happiness Heroes;
- Ongoing updates that include new features, improvements, and bug fixes;
- Updates to ensure compatibility with WordPress and/or other plugins that are stated in the theme’s description.
Subscriptions are billed monthly at 100% of the purchase price.
How do subscription renewals work?
Subscriptions are renewed automatically. You can enable or disable auto-renew for active subscriptions at any time. If your subscription has expired, you can still go to My Subscriptions and re-activate your subscription.
Do I need a subscription to use my product?
If your subscription expires, without an active license you will not be entitled to use your product on your site.
What happens when a subscription expires?
If a subscription expires, you will lose access to the downloadable product, its updates, and support.
How do I activate my subscription?
To activate a subscription, you will need to connect a license/subscription key through the Pixelgrade Care plugin on the site(s) where you are using the product.
You may activate and deactivate subscriptions as often as you wish.
If you have renewed a subscription, whether an active subscription or an expired one, there is no need to re-activate as your subscription key will remain the same.
How do I cancel my subscription?
To cancel a subscription, you go to My Subscriptions and use the Cancel button in your subscription details page.
Will I be notified when it’s time to renew, or when my card is about to be charged?
Subscriptions are set to auto-renew for your convenience and to avoid any interruption of service. You will receive an invoice email at the start of each month, once your card has been successfully charged.