We val­ue the human touch in every­thing we do, and we pay spe­cial atten­tion when it comes to cus­tomer ser­vice. We give our best to craft mem­o­rable expe­ri­ences that peo­ple love and remem­ber. In this arti­cle, we walk you through how you can ful­ly ben­e­fit from cus­tomer ser­vice in order to make the most out of it.

The whole help sys­tem is based around Pix­el­grade Care plu­g­in, an in-house sys­tem that helps you get your job done with ease. The plu­g­in is auto­mat­i­cal­ly installed and acti­vat­ed after theme acti­va­tion.

You will find it under Appear­ance → Theme Dash­board and through­out your Word­Press Dash­board, using the Theme Help but­ton (the blue one from the right-bot­tom).

The Self-Service

We high­ly believe in the pow­er of find­ing solu­tions by our­selves, so no won­der why we cre­at­ed a ded­i­cat­ed tool in this area. Here’s what you need to use it:

  • Log into your Word­Press Dash­board
  • Click on the Theme Help but­ton
  • Browse and Search through our doc­u­men­ta­tion

We invest a lot of time and ener­gy into main­tain­ing an up-to-date knowl­edge base, so you will most prob­a­bly find answers to all your ques­tions. Our cus­tomer ser­vice team­mates write all the arti­cles as a result of deal­ing with a lot of cus­tomers who face sim­i­lar strug­gles.

Open a Ticket

Even though we high­ly encour­age you to act with a DIY mind­set, we’re always here to assist you. This being said, you can open a tick­et when you deal with issues that block the progress of your upcom­ing web­site.

Here’s how you can open a tick­et:

  • Log into your Word­Press Dash­board
  • Click on the Theme Help but­ton
  • Click on the Open a Tick­et tab
  • Fill the box­es with rel­e­vant con­tent, and send them over

This way we have a clear pic­ture about what bar­ri­ers you face at a par­tic­u­lar moment, and we can reach you back with reli­able solu­tions. Please bare in mind that cus­tomer ser­vice it is a two-ways street. The more you share with us the fastest we can reach you with con­sis­tent instruc­tions.

Our aim is to act as a part­ner in the jour­ney of cre­at­ing a web­site that makes your proud, and suit your busi­ness goals. Keep explor­ing the Pix­el­grade Pix­Care sys­tem, and let’s build a healthy rela­tion­ship based on trans­paren­cy and involve­ment.

If you have any dif­fi­cul­ties using the sys­tem, don’t hes­i­tate to reach us by email on hello@pixelgrade.com.