We value the human touch in everything we do, and we pay special attention when it comes to customer service. We give our best to craft memorable experiences that people love and remember. In this article, we walk you through how you can fully benefit from customer service in order to make the most out of it.

The whole help system is based around Pixelgrade Care plugin, an in‐house system that helps you get your job done with ease. The plugin is automatically installed and activated after theme activation.

You will find it under Appearance → Theme Dashboard and throughout your WordPress Dashboard, using the Theme Help button (the blue one from the right‐bottom).

The Self‐Service

We highly believe in the power of finding solutions by ourselves, so no wonder why we created a dedicated tool in this area. Here’s what you need to use it:

  • Log into your WordPress Dashboard
  • Click on the Theme Help button
  • Browse and Search through our documentation

We invest a lot of time and energy into maintaining an up‐to‐date knowledge base, so you will most probably find answers to all your questions. Our customer service teammates write all the articles as a result of dealing with a lot of customers who face similar struggles.

Open a Ticket

Even though we highly encourage you to act with a DIY mindset, we’re always here to assist you. This being said, you can open a ticket when you deal with issues that block the progress of your upcoming website.

Here’s how you can open a ticket:

  • Log into your WordPress Dashboard
  • Click on the Theme Help button
  • Click on the Open a Ticket tab
  • Fill the boxes with relevant content, and send them over

This way we have a clear picture about what barriers you face at a particular moment, and we can reach you back with reliable solutions. Please bare in mind that customer service it is a two‐ways street. The more you share with us the fastest we can reach you with consistent instructions.

Our aim is to act as a partner in the journey of creating a website that makes your proud, and suit your business goals. Keep exploring the Pixelgrade PixCare system, and let’s build a healthy relationship based on transparency and involvement.

If you have any difficulties using the system, don’t hesitate to reach us by email on hello@pixelgrade.com.