FAQ

We could pitch a lot about why WordPress is such a reliable option for you. However, we’d like to let you know about the main set of assets we think are most representative. We fully resonate with all of the following key...

Yes. All of our themes are fully‐responsive so that you can enjoy using them from multiple gadgets (phones, tablets, etc.). Also, we know that Google take responsiveness for its ranking algorithm very seriously, and so do we.

Our goal is to always be fair and reasonable. Our refund policy isn’t any different. After this period we follow these refund policies: We don’t offer refunds for monthly or annual plans. We don’t offer refunds for renewal payments. Before your...

While we sell some themes on WordPress.com, those purchases can’t be transferred to a self‐hosted WordPress site. The main reason is because WordPress.com is a service (you don’t get any files to download) and the code is different to some extent. However,...

We’re committed to developing and maintaining our themes as secure as we possibly can. You can count on us to fix any issues that might arise in the shortest time possible (provided that they are related to our themes). On...

Updates are important and we encourage you to keep an eye on them. Moreover, we created a notification system that will let you know when new updates are available, directly into the admin panel. With one click auto‐update you can make...

When your license expires you will no longer receive product updates and premium customer support. You can still use the theme as‐it‐is, but you will not get the mentioned perks.

The license of a theme means the opportunity to build a website out of our product. A license equals a one‐time‐usage of the theme and is billed annually and the cost to renew it is half of the initial price (e.g., if you bought...

We live in a digital world that evolves very fast. That’s why we give our best and maintain all of our themes relevant and efficient in the long term. Product updates include new features, performance improvement, WordPress compatibility or security checks. Basically, everything...

We highly believe that the best test‐drive is to actually buy the theme and play with it as much as you wish. It’s the only way you can see the real potential of our product, how’s the experience with the...

No. We want to focus our energy into maintaining and expanding our portfolio with WordPress themes that solve real digital problems. That’s why we recommend Codeable as a top player from the field that can help you customize your websites in...

There are four channels through which we provide our themes, as follows: Pixelgrade Shop: Julia, Gema, Patch, Hive, Silk, Vasco, Fargo, Noto ThemeForest: Rosa, Osteria, Noah, Listable, Pile, Timber, Mies, Heap, Border, Bucket, Lens WordPress.com: Gema, Patch, Hive, Jason CreativeMarket: Gema,...

Yes, you can. In fact, all our WordPress themes are build for self‐hosted websites. In the end, we’re supporting people who plan to achieve more from their digital presence. For instance, as a blogger you can create a strong personal branding in...

We think that the best trials are the real ones. That’s why we offer you the chance to play around with our themes, and within 30 days you can ask for a full refund. No questions asked. This way, you have...

WordPress is a publishing platform that makes it easy for anyone to publish online, and proudly powers millions of websites. It comes in two flavors: the fully hosted WordPress.com, and the self‐hosted version, whose software is available for free at WordPress.org....

In terms of concrete benefits, here’s what’s in it for you: a one year licence for your theme (this means that at the end o f the year you can renew at 50% off); premium customer service to help you make the most...

WordPress comes with a stable comment management system of its own. All WordPress themes are equipped with a comment layout template. However, it is up to you to engage users on your website and encourage them to join conversations. All comments on...

Yes, you can keep using the theme, no matter if you decide to skip the renewal. However, we are regularly updating our products by improving security and compatibility with the latest technologies. We’re also fixing bugs and offering great features...

We understand that the customer service is highly important, so give our best to offer a great experience. That’s why, when you buy a product from our shop, we provide solid assistance as long as you have an available subscription. Firstly, you should check the...

If you’re looking to add a video from YouTube or Vimeo inside a post,  you just need to copy and paste the link of the video in a specific area of your article. There’s no need to make any other tricks because WordPress will take...