FAQ
Why should I use WordPress? We could pitch a lot about why WordPress is such a reliable option for you. However, we’d like to let you know about the main set of assets we think are most representative. We fully resonate with all of the...Is the theme fully-responsive? Yes. All of our themes are fully-responsive so that you can enjoy using them from multiple gadgets (phones, tablets, etc.). Also, we know that Google take responsiveness for its ranking algorithm very seriously, and so do we.Do you offer money-back guarantee? Our goal is to always be fair and reasonable. Our refund policy isn’t any different. Read more here.Can I use my WordPress.com theme with WordPress.org? While we sell some themes on WordPress.com, those purchases can’t be transferred to a self-hosted WordPress site. The main reason is because WordPress.com is a service (you don’t get any files to download) and the code is different to some...Is my website secure with your theme? We’re committed to developing and maintaining our themes as secure as we possibly can. You can count on us to fix any issues that might arise in the shortest time possible (provided that they are related to our themes). On...How will I know when updates are available? Updates are important and we encourage you to keep an eye on them. Moreover, we created a notification system that will let you know when new updates are available, directly into the admin panel. With one click auto-update you can...What happens when my license expires? When your license expires you will no longer receive product updates and premium customer support. You can still use the theme as-it-is, but you will not get the mentioned perks.What do you mean by product updates? We live in a digital world that evolves very fast. That’s why we give our best and maintain all of our themes relevant and efficient in the long term. Product updates include new features, performance improvement, WordPress compatibility or security checks. Basically,...Do you offer custom work services? No. We want to focus our energy into maintaining and expanding our portfolio with WordPress themes that solve real digital problems. That’s why we recommend Codeable as a top player from the field that can help you customize your websites...Why do you sell WordPress themes here and ThemeForest as well? There are four channels through which we provide our themes, as follows: Pixelgrade Shop: Julia, Gema, Patch, Hive, Silk, Vasco, Heap, Bucket, Jason, Noto, Felt, Osteria, Rosa, Fargo, Pile, Mies, Noah, Border, Lens, Timber, Listable. ThemeForest: Felt, Vasco, Jason, Gema,...Can I use the themes for self-hosted websites? Yes, you can. In fact, all our WordPress themes are build for self-hosted websites. In the end, we’re supporting people who plan to achieve more from their digital presence. For instance, as a blogger you can create a strong personal...What’s the difference between WordPress.com and WordPress.org? WordPress is a publishing platform that makes it easy for anyone to publish online, and proudly powers millions of websites. It comes in two flavors: the fully hosted WordPress.com, and the self-hosted version, whose software is available for free at...How to manage comments? WordPress comes with a stable comment management system of its own. All WordPress themes are equipped with a comment layout template. However, it is up to you to engage users on your website and encourage them to join conversations. All...Can I use the theme for life? Yes, you can keep using the theme for lifetime. However, we are regularly updating our products by improving security and compatibility with the latest technologies. We’re also fixing bugs and offering great features on a regular basis. On top of...Do you offer customer support? We understand that the customer service is highly important, so give our best to offer a great experience. That’s why, when you buy a product from our shop, we provide solid assistance as long as you have an available subscription. Firstly, you should...How do I know that a new version of the theme is available? We constantly release updates for our products. Once a new version is available, you can find it listed in your Dashboard → Updates page. Moreover, you can also update the theme by going to Appearance → Themes too. When a new version is up...Can I edit the theme files the way I want? You have full control over the theme files and you can change them any way you want. If you just want to add some simple CSS snippets to your website, you can easily use the Appearance → Customize → Additional...How Do I Add Extra Social Networks to the Author Bio? Author Bio is a small section at the end of the blog posts, where you can display information about the post author with links to their website and social profiles. By default, WordPress makes available only the website field. If...Why is the VAT listed on my invoice? In order to fully understand how this one works, please check our Terms & Conditions section. You will easily understand that we’re using a universal pricing scheme. In just a few words, this assures you that you will always pay the advertised price: no more, no...Can I display the privacy and cookie consent law banner on your theme? All our WordPress themes give you room to display the banner for privacy and cookie consent law. You can either get it done directly from Jetpack’s setting and customize the widget banner or by installing UK Cookie Consent plugin or using...