Happiness Hero

You spread joy by help­ing peo­ple from all over the world and offer solu­tions to painful needs.

The opportunity

We sup­port a grow­ing port­fo­lio of stun­ning Word­Press themes. Our main goal is to build cre­ative prod­ucts that make peo­ple dig­i­tal lives eas­i­er and more pleas­ant. We high­ly val­ue the human touch in every­thing we do, and we con­tin­u­ous­ly invest in shap­ing an authen­tic rela­tion­ship with our cus­tomers.

Pix­el­grade is a love­ly place to work. Just take a peek inside our team or get some inspi­ra­tion from our Insta­gram account.

Main tasks

  • Talk dai­ly with clients all over the world (writ­ten com­mu­ni­ca­tion on mul­ti­ple chan­nels such as Help Scout and Inter­com)
  • Ensure that all our cus­tomers have a great expe­ri­ence with us and our prod­ucts
  • Solve tech­ni­cal issues in a sim­ple and straight­for­ward way
  • Gen­er­ate rel­e­vant con­tent for a bunch of resources (doc­u­men­ta­tion, arti­cles, knowl­edge base)
  • Engage with cus­tomers and gath­er use­ful video and writ­ten tes­ti­mo­ni­als, social proofs)
  • Influ­ence the direc­tion of our prod­ucts through clear and hon­est col­lab­o­ra­tion with the rest of the team (syn­the­size the feed­back you hear from cus­tomers)

Accountable for

  • Act­ing like an ambas­sador of Pix­el­grade (pro­mote our work and be proud of it)
  • Behav­ing in res­o­nance with our val­ues (do and encour­age pos­i­tive behav­iors)
  • Cre­at­ing and imple­ment­ing new ways of doing things bet­ter as a team and as a busi­ness

Know-how and skills

  • Good knowl­edge of Inter­net cul­ture and dig­i­tal prod­ucts (the abil­i­ty to explain com­plex top­ics in con­cise lan­guage)
  • Good knowl­edge of Inter­net cul­ture and dig­i­tal prod­ucts (the abil­i­ty to explain com­plex top­ics in con­cise lan­guage)
  • Writ­ten com­mu­ni­ca­tion skills (Eng­lish should be your cup of tea) 
  • Open-mind­ed and empa­thet­ic with every sin­gle cus­tomer, no mat­ter the con­text
  • Basic sales and nego­ti­a­tion skills to sus­tain our mem­ber­ship busi­ness mod­el
  • Great prob­lem-solv­ing abil­i­ties
  • Ambi­tion, eager­ness and the will to learn and improve upon your own skills
  • Basic knowl­edge of Word­Press in gen­er­al (and a strong will to learn and keep it up-to-date)
  • Tech­ni­cal back­ground is a plus (you don’t need to build robots, but know­ing some acronyms would help)

Extra goodies that make us cheerful

  • An ana­lyt­i­cal per­spec­tive trans­lat­ed into graph­ics, charts and oth­er data visu­al­i­sa­tion forms
  • Famil­iar­i­ty with Word­Press themes’ play­ground
  • Bach­e­lor of Com­mu­ni­ca­tion, Mar­ket­ing or Com­put­er Sci­ence

Perks we don’t take for granted

  • Com­plete trans­paren­cy
  • Com­pet­i­tive salary and mean­ing­ful mer­i­toc­ra­cy
  • Catered lunch from Mon­day till Fri­day
  • Healthy assur­ance
  • Flex­i­ble in terms of work­ing remote­ly
  • Open vaca­tion pol­i­cy
  • Full sup­port in becom­ing a bet­ter team play­er (tools, resources, con­fer­ences)
radu_happiness_hero

Radu, Happiness Hero

I believe that noth­ing com­pares to the joy I feel when I have the chance to lend a hand. Know­ing that there’s a guy or gal who’s out of trou­ble thanks to me is the best part of being a Hap­pi­ness Hero. If this is what makes you hap­py and keeps your moti­va­tion up and run­ning, you land­ed just in the right place.

Find Radu on:

Drop us an e-mail and do a good first impres­sion. Attach your port­fo­lio or any oth­er dig­i­tal good­ies.