Happiness Hero
You spread joy by helping people from all over the world and offer solutions to painful needs.
The opportunity
We support a growing portfolio of stunning WordPress themes. Our main goal is to build creative products that make people digital lives easier and more pleasant. We highly value the human touch in everything we do, and we continuously invest in shaping an authentic relationship with our customers.
Pixelgrade is a lovely place to work. Just take a peek inside our team or get some inspiration from our Instagram account.
Main tasks
- Talk daily with clients all over the world (written communication on multiple channels such as Help Scout and Intercom)
- Ensure that all our customers have a great experience with us and our products
- Solve technical issues in a simple and straightforward way
- Generate relevant content for a bunch of resources (documentation, articles, knowledge base)
- Engage with customers and gather useful video and written testimonials, social proofs)
- Influence the direction of our products through clear and honest collaboration with the rest of the team (synthesize the feedback you hear from customers)
Accountable for
- Acting like an ambassador of Pixelgrade (promote our work and be proud of it)
- Behaving in resonance with our values (do and encourage positive behaviors)
- Creating and implementing new ways of doing things better as a team and as a business
Know-how and skills
- Good knowledge of Internet culture and digital products (the ability to explain complex topics in concise language)
- Written communication skills (English should be your cup of tea)
- Open-minded and empathetic with every single customer, no matter the context
- Basic sales and negotiation skills to sustain our membership business model
- Great problem-solving abilities
- Ambition, eagerness and the will to learn and improve upon your skills
- Basic knowledge of WordPress in general (and a strong will to learn and keep it up-to-date)
- Technical background is a plus (you don’t need to build robots, but knowing some acronyms would help)
Extra goodies that make us cheerful
- An analytical perspective translated into graphics, charts and other data visualisation forms
- Familiarity with WordPress themes’ playground
- Bachelor of Communication, Marketing or Computer Science
Perks we don't take for granted
- Complete transparency
- Competitive salary and meaningful meritocracy
- Catered lunch from Monday till Friday
- Health insurance
- Flexible in terms of working remotely
- Open vacation policy
- Full support in becoming a better team player (tools, resources, conferences)
Radu, Happiness Hero
I believe that nothing compares to the joy I feel when I have the chance to lend a hand. Knowing that there’s a guy or gal who’s out of trouble thanks to me is the best part of being a Happiness Hero. If this is what makes you happy and keeps your motivation up and running, you landed just in the right place.
Find Radu on:
Drop us an e-mail and do a good first impression. Attach your portfolio or any other digital goodies.