What we’ve learned from making customers happy.

This eBook is about how we approach cus­tomer ser­vice through wit­ty com­mu­ni­ca­tion, and how we empow­er our Hap­pi­ness Heroes to get the job done. It col­lects the most insight­ful lessons we’ve learned after sev­er­al cycles of observ­ing, ana­lyz­ing, and iter­at­ing the way we talk with the peo­ple who use our catchy Word­Press themes.

Enjoy the read­ing and make the most out of this resource. You can either share it with your team­mates, rec­om­mend it to your boss or even tweet about it. Keep being awe­some!

What’s inside:

  • Tips about how to set the tone and voice
  • Action­able insights for strate­gic com­mu­ni­ca­tion
  • Rec­om­men­da­tions to make writ­ten ideas shine
  • Prin­ci­ples to guide you on this path
  • Cus­tomers-Per­sonas and how to become friends