Frequently Asked Questions

These are some of the important, often asked questions. We recommend you read them so you can get a better feel of the details of how we and our products work.

#Do I Get Free Updates?

Yep! Our themes come with 1-year one-click automatic and pain-free updates. Just smooth cruising from now on!

#Do you offer a money-back guarantee?

Our goal is to always be fair and reasonable. Our refund policy isn't any different: 30-days No Questions Asked. If you're unhappy with the theme you bought just drop us a note and we'll take care of you.

#Do I need a Typekit® account for premium fonts?

No – because we like to keep things simple. Through our partnership with Typekit® we take care of all the backstage details so you can simply enjoy the next level of premium fonts.

Bare in mind that only certain themes come with Typekit® fonts.

#Can I use my theme on multiple sites?

The GPLv2 (or later) license lets you use the theme on as many sites as you wish, but please bear in mind that your purchase (license) entitles you to support and Typekit® fonts (where that's the case) on only one site per purchase.

#What’s the license for your themes?

All of our themes are licensed under GPLv2 (or later). Go build something awesome and share with us!

#Is it allowed to customize a theme?

Yes, all of our themes are licensed under GPLv2 (like WordPress itself) so you can customize them with no restrictions. Go build something awesome and share with us!

#How will I know when updates are available?

We have built into our themes a notification system that will prompt you in the admin panel of new updates. From then on it's a one click auto-update simple procedure.

#I have purchased but I haven't received the email with my download link.

You receive your purchase email when the payment has been finalized. Usually this happens almost instantly but sometimes it can take a few minutes. If it is longer than that pop us an email at support@pixelgrade.com and we will check things out for you.

#Can I move my theme to another domain?

You sure can! You are allowed to move your theme as many times as you want.

#Why I should use WordPress?

WordPress powers 23% (and counting) of all websites on the Internet. Due to it’s robust features and active development, many of the top brands use WordPress to power their websites.

#What are the hosting requirements?

To run WordPress and our theme your host just needs a couple of things:
PHP version 5.2.4 or greater and MySQL version 5.0 or greater.

#Will any hosting provider keep me and my site happy?

We code our themes to be the fastest they can be. But we can only go so far. We can't make up for a slow server or a bloated hosting environment. Like always in life you get what you pay. Our advice would be to not be cheap about your hosting as all kinds of good things happen when your site is blazing fast :)

#Do you recommend any web hosting services?

If you're just starting and you need something affordable, try ASmallOrange.com shared plans. For more speed and reliability, try ASmallOrange.com business plans and if you're a developer and want to manage your own server, try Linode.com (what we're using to power our demos and this site) or again ASO's VPS.

#Is my site secure with your theme?

We're committed to making and keeping our themes as secure as we possibly can. You can count on us to fix any issues that might arise in the shortest time possible (provided that they are related to our themes).

#Can I use my WordPress.com theme with WordPress.org?

While we sell some themes on WordPress.com, those purchases can't be transfered to a self-hosted WordPress site because WordPress.com is a service (you don't get any files to download) and the code is different to some extent. You can ask a refund from WordPress.com in the first 30 days from your purchase and buy the self-hosted version of the theme from this shop.

#Can you help me with my WordPress.com theme?

We sure can and we will, but for themes purchased on WordPress.com the support is handled through their forums. You need to login on WordPress.com and go to the premium themes support forum.

#What payment types do you accept?

You can buy our products using your PayPal account, Visa, MasterCard, Discover, AMEX cards and wire transfer.

#Any other questions we can answer?

We do whatever it takes to make sure our customer service is best in business. Fast, friendly, knowledgeable, and often hilarious, you’ll feel like old friends in no time. Get in touch at support@pixelgrade.com and we will be happy to clear things for you.

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