Our goal is to always be fair and reasonable. Our refund policy isn’t any different. We offer a 14-days free trial period within you can test all our products. After this period we follow these refund policies:
- We don’t offer refunds for monthly or annual plans.
- We don’t offer refunds for renewal payments. Before your annual subscription renewal, we’ll send an e-mail letting you know you are scheduled for a payment. If you don’t want your site to renew automatically, you can cancel from your account.
- We only offer refunds for customers who are choosing the Lifetime license within 30 days after the date the initial purchase was made. If you are one of those customers please send us an e-mail at email@example.com and we will get in touch with you.
Note that these refund policies apply only to the themes available on the Pixelgrade.com shop. If you have purchased one of our themes from a marketplace (eg. Envato), we comply with their own refund policies.